Last Updated: 13 Feb 2025
Welcome to myecoapp. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (https://myecoapp.com) and our mobile application (myecoapp).
By accessing or using myecoapp, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Who We Are
MyEcoApp is a digital platform designed to help users recycle smarter, track their sustainability impact, and engage with eco-friendly rewards and learning experiences. Our services are provided by myecoapp, registered in Northern Ireland.
If you have any questions about this Privacy Policy, you can contact us at:
Email: privacy@myecoapp.com
2. What Information We Collect
We collect the following types of information when you interact with our website and mobile application:
(a) Personal Information You Provide
Account Information: Name, email address, phone number and password when you register.
Profile Details: Location (postcode) to provide local recycling guidance.
Support Requests: Information provided when you contact customer support.
(b) Automatically Collected Information
Device Information: IP address, browser type, and operating system.
Usage Data: How you use the app (e.g., scanned items, Eco-Score progress).
Location Data (if enabled): Used to provide localised recycling instructions.
(c) Third-Party Information
If you log in with Google, Facebook, or Apple, we may receive basic profile information as per their privacy settings.
Businesses that provide eco-rewards or vouchers may share details of your reward redemptions.
3. How We Use Your Information
We use your data to:
Provide AI-powered recycling guidance based on your scanned items.
Calculate and update your ecoscore.
Deliver educational content and gamified learning experiences.
Send notifications and reminders (e.g., bin collection days, recycling tips).
Offer vouchers and rewards from our eco-friendly business partners.
Improve our app performance and user experience.
4. How We Share Your Data
We do not sell or trade your personal data. However, we may share information in the following cases:
With Local Authorities & Recycling Partners: To provide accurate recycling rules.
With Business Partners: To deliver discounts, rewards, or promotional offers (only if you opt-in).
With Service Providers: We work with trusted partners (e.g., cloud storage, analytics providers) to maintain and improve our services.
For Legal Compliance: If required by law, to prevent fraud, or protect user safety.
5. Your Privacy Choices & Rights
(a) Access & Control Your Data
Update Profile: You can modify your personal details in Settings.
Manage Notifications: Enable or disable app notifications anytime.
Delete Your Account: You may request account deletion by contacting privacy@myecoapp.com.
(b) Opting Out of Marketing
You can unsubscribe from emails and promotional messages at any time.
6. Data Security & Retention
We implement industry-standard encryption and security protocols to protect your data. However, no system is 100% secure, so we encourage strong passwords and safe browsing habits.
We retain your data only as long as necessary to fulfill our services and comply with legal obligations.
7. Cookies & Tracking Technologies
We use cookies and analytics tools to enhance user experience and improve our services.
Essential Cookies – Required for website functionality.
Performance Cookies – Help us analyse how users interact with the site.
Marketing Cookies – Used to personalise offers (only if you accept).
You can manage cookie preferences in your browser settings.
8. Children’s Privacy
myecoapp is designed for users of all ages. However, we do not knowingly collect data from children under 13 years old without parental consent. If you believe we have collected data from a minor, please contact us immediately.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and if they are significant, we will notify users via email or app notifications.
10. Contact Us
Email: privacy@myecoapp.com
Address: Lisburn, Northern Ireland
Your privacy matters to us. If you have any concerns, feel free to reach out.
